Which shipping option is best for me?
FAQs
Shipping Details
Orders are usually dispatched on the same working day as the order is placed, and you’ll receive a shipping notice in your inbox when your order is sent out! The lead times for our delivery options are below.
Standard Delivery Lead Time:
| State | Lead Time |
|---|---|
| VIC | 3-5 Business Days |
| QLD | 5-6 Business Days |
| NSW | 3-5 Business Days |
| WA | 6-7 Business Days |
| SA | 3-5 Business Days |
| TAS | 3-5 Business Days |
| ACT | 3-5 Business Days |
| NT | 6-7 Business Days |
| State | Lead Time |
|---|---|
| VIC | 1-2 Business Days |
| QLD | 2-3 Business Days |
| NSW | 1-2 Business Days |
| WA | 3-4 Business Days |
| SA | 1-2 Business Days |
| TAS | 1-2 Business Days |
| ACT | 1-2 Business Days |
| NT | 3-4 Business Days |
While the majority of orders arrive within the ETA, sometimes deliveries can be impacted by factors outside of our control. If your lead time is limited and you are located in Melbourne metro or Brisbane metro, we highly recommend using our Same Day Service. Speak to your salesperson or select that option (where available) when checking out on the website.
Same Day Delivery Lead Time:
| Area | Lead Time |
|---|---|
| Metro Melbourne | 1 Day |
| Metro Brisbane | 1 Day |
For same day delivery orders, if your order is paid in full by 11am (AEST) on business days, your order will be delivered on the same day by 4pm. Otherwise, orders will be delivered the next business day by 1pm.
Note: These ETA's are indicative.
Standard Delivery
A shipping cost of $13.75 (incl.GST) applies to orders placed under $400 (ex.GST). For orders above $400 (ex.GST), standard delivery is free!
Premium Delivery
| State | Lead Time | Cost |
|---|---|---|
| VIC | 1-2 Business Days | $19.90 |
| QLD | 2-3 Business Days | $19.90 |
| NSW | 1-2 Business Days | $19.90 |
| WA | 3-4 Business Days | $69.90 |
| SA | 1-2 Business Days | $29.90 |
| TAS | 1-2 Business Days | $49.90 |
| ACT | 1-2 Business Days | $19.90 |
| NT | 3-4 Business Days | $49.90 |
Same Day Delivery
Same day delivery options are available for metro Melbourne and metro Brisbane.
Same day delivery costs are as follows:
Please see our ‘Do you have same day delivery’ tab for more information about same day delivery.
Yes! We offer free standard shipping for all orders placed over $400 (ex.GST).
If you have a Trade+ subscription, you can receive free standard shipping on all orders placed online, with no code and no minimum spend! For more info please click here.
Yes, we offer same day delivery for metro Melbourne and Brisbane!
For same day delivery orders, if your order is paid in full by 11am (AEST) on business days, your order will be delivered on the same day by 4pm. Otherwise, orders will be delivered the next business day by 1pm.
Same day delivery costs:- Orders under $400 (ex.GST) - $29.9
- Orders between $400 to $800 (ex.GST) - $34.9
- Orders between $800 to $150 (ex.GST) - $39.9
- Order over $1500 (ex.GST) - $48.9
It is highly recommended that you provide your mobile number when placing your order choosing same day delivery, as you can receive full GPS tracking via SMS to your mobile, so you can track your order in live time!
Same day delivery is only available for addresses in metro Melbourne and metro Brisbane, and only applies to in stock, applicable products.
We work with a range of local and international suppliers, so our ETA information varies from supplier to supplier.
Where we have a confirmed ETA, it will be written on the individual product page on the right underneath ‘back order’. For supply chain issues and where we aren’t fully confident on the ETA, you can call our friendly team on 1300 000 808and they will be happy to help or provide in-stock alternatives.
Click & Collect Details
Yes, we offer pick up for your orders!
Simply choose ‘click and collect’ instead of ‘shipping’ when checking out, and select your preferred store.
If you come to collect your items on the same day you place your order, come in during our opening hours and we’ll pack your order on arrival.
If you collect your items another day, you’ll receive an SMS one business day after your order is placed. Then all you need to do is reply to our SMS telling us what date you’d like to pick up your order. We’ll have your order packed and waiting at our showroom 4 hours after receiving your SMS!
For more information, click here.
If you pick up your items on the same day you place your order, come in during our opening hours and we’ll pack your order on arrival.
If you collect your items another day, you’ll receive an SMS one business day after your order is placed. Then all you need to do is reply to our SMS telling us what date you’d like to pick up your order. We’ll have your order packed and waiting at our showroom 4 hours after receiving your SMS!
For more information, click here.
If you have any questions about this, please call us on 1300 000 808.
| Location | Opening Hours |
|---|---|
| Website | Open to place orders 24/7 |
| Moorabbin, VIC | Monday: 8am-5:30pm Tuesday: 8am-5:30pm Wednesday: 8am-5:30pm Thursday: 8am-5:30pm Friday: 8am-5:30pm Saturday: Closed Sunday: Closed |
| Altona, VIC | Monday: 8am-4:30pm Tuesday: 8am-4:30pm Wednesday: 8am-4:30pm Thursday: 8am-4:30pm Friday: 8am-4:30pm Saturday: Closed Sunday: Closed |
| Epping, VIC | Monday: 8am-4pm Tuesday: 8am-4pm Wednesday: 8am-4pm Thursday: 8am-4pm Friday: 8am-4pm Saturday: Closed Sunday: Closed |
| Albion, QLD | Monday: 8am-4pm Tuesday: 8am-4pm Wednesday: 8am-4pm Thursday: 8am-4pm Friday: 8am-4pm Saturday: Closed Sunday: Closed |
Other
Once your order has been shipped, you’ll receive an email from JH Market letting you know your order is on the way. Scroll down on this email and you’ll find your tracking number. Simply click on the number and you’ll be taken to our ‘Track Shipment’ page on our website. Click ‘Get Package Status’ to track the location of your order. If clicking the tracking number is unsuccessful, please copy the number, head to our website and click on our ‘Track Shipment’ page. Paste your code and then click ‘Get Package Status’.
For tracking same day delivery orders we do not send out a shipment email like we do with standard delivery. Instead, we provide live GPS tracking via SMS for same day delivery. To do this, ensure you provide your mobile number when placing your order, and you’ll receive an SMS when your order has left our warehouse. This SMS will include a link for you to track your order in live time.
For more information about same day delivery, please see our ‘Do you have same day delivery’ section on this page.
Usually, orders placed and paid in full before 10am (AEST) are dispatched on the same day. Otherwise, orders are dispatched the next business day.
You will get an email notification with a tracking number when your order is dispatched from our warehouse and on the way with couriers!
If you need your products ASAP, for example for an upcoming job, you can order online and choose same day delivery when checking out to ensure your products arrive fast!
For same day delivery orders, if you live in metro Melbourne or metro Brisbane and your order is paid in full by 11am (AEST) on business days, your order will be delivered on the same day by 4pm. Otherwise, orders will be delivered the next business day by 1pm.
Same day delivery costs:- Orders under $400 (ex.GST) - $29.9
- Orders between $400 to $800 (ex.GST) - $34.9
- Orders between $800 to $150 (ex.GST) - $39.9
- Order over $1500 (ex.GST) - $48.9
It is highly recommended that you provide your mobile number when placing your order when choosing same day delivery, as you can receive full GPS tracking via SMS to your mobile, so you can track your order in live time!
Same day delivery is only available for addresses in metro Melbourne and metro Brisbane, and only applies to in stock, applicable products.
Alternatively, you can choose ‘click and collect’ at checkout to pick up your order from one of our showrooms. With this option, if you come on the same day you place your order, your order will be packed on arrival, but if you plan on coming another day, simply give us 4 hours' notice and your order will be packed and waiting for you.
For more information, click here.
Feel free to call us on 1300 000 808 to discuss what options will best suit your situation
Yes, you can change your delivery address after placing an order by sending us a request before your order is dispatched. To do this, email us at sales@jh.market, or call us on 1300 000 808. A re-allocation fee may be charged.
If your order has not been dispatched yet, you can cancel your order by emailing us at sales@jh.market or calling us on 1300 000 808. Please have your order number ready to tell us when you contact us.
Your order’s value will be refunded as store credit. If you’d like a refund to your card, you can call or email us at sales@jh.market to request a refund, however additional credit card surcharge and refund fees may apply.
If you simply gave us the wrong address, please call us ASAP on 1300 000 808 to organise.
If your order has already been dispatched or you have collected your order in store, you cannot cancel your order. However, as per our Warranty and Returns Policy, you can return your items due to a change of mind. For more information, visit our Warranty and Returns page here.
A restocking fee may apply to cancelling your order.
Yes, you can make changes to your order as long as the order hasn't been shipped out yet. To make any changes to an order that’s already been placed, you need to call us on 1300 000 808 and we’ll do our best to organise your desired changes.
Unfortunately we do not ship orders to PO boxes or lockers.
Click and collect is available from your local JH Market warehouse if that’s an option for you! For more information, please click here.
We require a signature on delivery for all orders unless you have given us ATL (authority to leave). To do this, at check out, in the payment method section, you can tell us in the ‘Leave a Comment’ section that you give us ATL. Alternatively, you can call us on 1300 000 808 to organise.
If your order contains any products on back order, the in stock products from your order will be shipped as usual (typically dispatched within 1 business day), and the back order product(s) will be shipped separately when the product arrives to us - at no extra shipping charge. Back order products are included in the quota to reach free shipping.
For shipment of back orders, you will receive a shipment update email for each dispatch, with a tracking number for each package.
For click and collect of back orders, you can pick up your in stock items like usual:
- If you want to pick up your items the same day you place your order, you can come into your selected showroom and we’ll pack your order on arrival.
- If you want to pick your items up another day, we’ll send you an SMS one business day after you place your order. Then, simply reply to our SMS with the date you want to collect your order. Your order will be packed and waiting at our showroom 4 hours after your SMS to us.
You will need to come again to collect your back ordered products once they arrive at our warehouse.
For more information click here.
Alternatively, you can call us on 1300 000 808 or email us at sales@jh.market to organise delivery for your back ordered products.
Our average ETA on backorders is 2 months, however this can vary. If you’d like more insight on a specific product, please call our friendly team on 1300 000 808.
Our delivery schedule is based on our couriers, which only deliver during business hours. If you are unable to be home, you can give us authority to leave (ATL), which means we can leave your order outside your address without a signature.* The easiest way to give us ATL is by calling us on 1300 000 808 and our friendly team can assist you.
*JH Market does not take responsibility for any lost, stolen or damaged items for deliveries with ATL. If you have any issues or questions, please call us on 1300 000 808.
We ship out orders from all of our warehouses depending on your location and stock availability. No matter which location we ship from, your delivery costs will be the same.
We currently offer the following payment methods for orders placed online:
- Credit card - Visa, Mastercard and AMEX
- Zip pay
- PayPal
- Gift cards
- Rewards points
Yes, we offer PayPal as a form of payment for orders placed online.
Simply click on PayPay in the ‘Review & Payments’ section when checking out.
Yes! We offer Zip Pay and Zip Money for our customers as own it now, pay later options. When checking out, at the ‘Review & Payments’ section,select Zip as your payment method.
For more information, please visit Zip pay’s website here.
We use a variety of couriers to ensure your order gets to you safely and on time.
Most of our Victorian and Tasmanian orders are delivered with VicTas. For all other areas of Australia, we usually use Startrack. Toll or Bluestar are also used on occasion.
Yes, you can return a product if it's already been delivered. For more information, please go to our ‘Warranty and Returns’ page at the bottom of our website, or click here.
Yes, you can have multiple shipping and billing addresses on your account!
When checking out, simply click ‘+New Address’ to add another address.
Alternatively, you can go to your profile by clicking on your name and then ‘my account’ on the top right of our website, and under ‘Address Book’ click ‘Manage Addresses’. From there, you can scroll down and add as many new addresses as you’d like!
- Orders will be dispatched on the same day order was placed only when the order is paid in full by 11am.
- Same Day Delivery is available in Melbourne & Brisbane metro zone only. Orders will be delivered on the same day by 5pm when the order placed is paid in full by 11am (AEST). Otherwise, orders will be delivered the next business day by 5pm.
- All deliveries are made Mon - Fri only (ex. Public Holidays).
- We do not ship to PO Boxes.
- JH Market accepts no liability for lost, damaged or stolen packages, even if you authorise the carrier to leave the parcel(s) at a safe place or a POD provided by the carrier.
- JH Market reserves the right to change delivery fees and methods at any time without prior notice.
- Pick up and delivery dates are not guaranteed, but JH Market will make all reasonable efforts to deliver orders to the customer’s nominated delivery address within the requested time, but JH Market is under no liability to the customer if delivery is not made within the requested time.
- The customer acknowledges and agrees that the delivery and/or pick up of orders may be partially or totally suspended or delayed during any period in which JH Market may be prevented or hindered from delivering or providing pick up for the order by any circumstances outside of JH Market’s reasonable control, including but not limited to strikes, stock shortages, accidents, pandemics, natural disasters and other acts of God.
- JH Market may, it its discretion, subcontract the whole or any part of delivery services
- Each of JH Market’s employees and contractors used in providing our delivery service are entitled to the benefits of ebery release, exemption, limitation of liability, and conditions contained in these shipping & delivery terms and conditions to which JH Market is entitled.
- If any part of JH Market’s shipping and delivery terms and conditions are held to be void or unlawful, then these terms and conditions will be read and enforced as if the void or unlawful provision(s) have been deleted.